Need to Return a product?

To return a product to TVPOSInc., you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at Service@TVPOS.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-615-781-2818
Monday - Friday: 8:30 a.m. - 4:30 p.m. CST
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: service@TVPOS.com

We'll need the following information to authorize your return:

- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Television Point of Sales, Inc. accepts returns on merchandise from select manufacturers/customers within 30 days. However, only Television Point of Sales, Inc. reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• Future product purchases
  
  
• A full cash refund
  
  
• Original shipping charges will not be refunded on returned items
  Customers are responsible for all shipping charges back to Television Point of Sales, Inc. on returned items, and Television Point of Sales, Inc. will pay the shipping charges on the replacement or exchange item(s) going back.
  
  Send your return via courier to the address below and Television Point of Sales, Inc. will cover the shipping charge
  
  Television Point of Sales, Inc.
  5721 Scout Drive
  Nashville, TN 37211
  USA
  

Returns within 30 days from invoice date can be submitted for exchange, replacement, refund, or credit at the sole discretion of Television Point of Sales, Inc. Please be aware that some of our suppliers have more restrictive return policies.